Organizations increasingly depend on third-party service providers of varying size including start-ups to meet the digital age challenges of technological innovation and heightened competition. In a quest to succeed, organizations involved in digital transformation initiatives, are partnering with more innovative start-ups thereby increasing third-party risk.
There is a progressive shift from traditional ‘cost’ focus to a ‘shared risk’ and ‘value’ driven partnerships which is also a growing reflection of organizational recognition that third-parties can in-fact create strategic win-win opportunities.
These new age partnerships require a different approach to managing third-party risks. Organizations that are able to continuously monitor and take on calculated risks with their engagement with third-parties are the ones that will be able to Stay Ahead.
This article reflects on how technology can help support a new Integrated third-party governance and risk management approach.
Traditionally, organizations had relied on exhaustive upfront due-diligence for risk mitigation. This approach attempts to identify potential third-party risks upfront before contracting, resulting in longer on-boarding time. Typically, this involves sharing due-diligence questionnaires and collating responses from third-parties. This only provides a point in time assessment – a highly ineffective approach prone to failures.
So, where does the problem lie?
The race to attain digital supremacy within their industry segment has forced many organizations to look at new-age start-ups and innovators whose business environments are changing almost every day. This requires closely engaging with the third-parties and adopting an ongoing risk identification, control and monitoring mechanism. At many organizations, an ongoing iterative risk assessment means more investment and resource requirements. Additionally, this also strains your relationship with third-parties as they equally need to spend time responding to due-diligence questionnaires.
How can organizations make this process efficient, effective and most importantly palatable to their third-parties?
Publicly available information from the below two sources are referred to in this article and the link to the source is included.
Jai Chinnakonda is the co-founder of ENGAIZ – a technology startup that firmly believes that effective Human-Led Engagement powered by AI-Driven digital and cognitive technologies can help build lasting and mutually beneficial relationships.
ENGAIZ has developed an AI-Driven SaaS platform to help Enterprises mitigate Third-Party Risks such as Cybersecurity, Data Privacy, Regulatory plus several other risks through an effective Governance and Engagement framework. We help organizations gain increased value from their third-party vendors by way of effective governance, mitigating third-party risks, controlling costs, driving service excellence and innovation.
Jai is a Certified Third-Party Risk Management Professional and advises organizations on third-party governance and risk management. He has over two decades of experience in the technology and business process outsourcing industry. Jai is a member of the Harvard Business Review Advisory Council, an opt-in research community of business professionals. He was also a contributing member to the first draft of The Standard for Program Management released by the Project Management Institute (PMI).