PRODUCTS

  • #
  • #
The platform comprises of the
  • Strategic Engagement modules to meet the requirements of Vendor Partners for Customer Engagement Management

  • Ecosystem Collaboration - The platform provides for vendor partners to have a common collaboration and messaging portal / app with their customers. Vendor Partners will have both account-level and account-account level collaboration.

  • Reporting & Dashboard Central All governance reports and interactive dashboards

  • Core AI Engine that interprets the data and sends alert / notifications to manage Vendor / Account Risks and Compliance.

A Platform for Customer Engagement & Delivery Operations


  • Engagement / Account Managers
  •                 


  • Business Unit Heads
ACCOUNT MANAGEMENT OFFICE

Vendor Parners will have the ability to on-board Customer accounts and manage all Account Management Office (AMO) activities. Basically, both Vendor Managers and Account Managers share a common platform to help build Trust.



RISKS

Manage and Mitigate Risks both ways. Perform Risk Assessment, Profiling, Market News and proactively mitigate Vendor Risks. Vendor Partners will have the ability to manage Account Risks.



CONTRACTS

For both Enterprise Customers and their Vendor Partners - Shorten cycle to review contracts (Service Agreements, Statement of Work). Our AI-Engine redlines clauses for your attention and learns to auto-accept standard clauses.

Integrated with eSignature features capable of workflow. Track contract compliance and delivery milestones.



FINANCIALS

Perform detailed Revenue and Margin Analysis on your strategic customer accounts. Vendor Partners can track and manage their Revenue Projections versus Actuals. Track Aging Invoices and Collections.



PROPOSALS

Develop a winning proposal for your customers. Vendor Partners will have the capability to internally collaborate and build a response for the RFP.



PERFORMANCE

Manage and monitor account performance through a Balanced Scorecard. Auto-compute achievement versus target. OKRs (Objective Key Results) for Account Management leaders.




SERVICE EXCELLENCE

Both Enterprise Customers and their Vendor Partners will have the ability to track and manage all service engagements across different lines of business.




STRATEGIC ECOSYSTEM ENGAGEMENT FRAMEWORK™

Smartly engage your key stakeholders.



CUSTOMERS  |  EMPLOYEES  |  PARTNERS  |  ANALYSTS |  COMPETITORS